Order & Shipping

Order & Shipping Information
At www.9PmAve.com customer satisfaction is what counts! All purchases are processed with full extensive care to meet our customers' needs. Once we receive your order, it will go through our quality control procedure at our logistics company, your order will then be wrapped in luxury gift packaging (free) and packaged ready for dispatch.

Making a purchase with us is easy. Simply follow the below instructions to successfully complete your order:

Shop by browsing through our products by brand, category or by Price.

Click on the product image to access the individual item's product page where you will view the full product description including size details.

Add your selection to your shopping basket by clicking on the 'Add to basket' button on the product page. Review the item(s) you have chosen in your shopping basket. To delete an item from your shopping basket, click on the 'X' button.

Press the 'Proceed to purchase' button to proceed to the login stage of the checkout and to finalize payment details for your order.

We accept the following card types - Visa, Visa Debit, Mastercard, Discover and AE. Please note your items will be shipped to your confirmed billing address with signature requried.

Once you have completed the order stage, you will receive an acknowledgement email stating that we have received your order. This will include an order identification number, where you will be able to track the process of your order by login to your account on our web site. We will then start to process your order.

Payment Security Information
All card and PayPal transactions will go through a security verification procedure, allowing us to filter out any card payment issues and fraudulent orders (this may delay your order). Please note we only deliver goods to the card holder's name and billing address (the name & address as shown on your card statement). Any different address provided will not be accepted and the transaction will fail on every attempt made. Please note your card issuer may temporarily hold funds for a failed transaction for up to 5 working days.

9PmAve (www.9PmAve.com) reserves the right to hold on to orders for review.
9PmAve (www.9PmAve.com) reserves the right to cancel orders containing information that cannot be verified.

Once your payment has successfully cleared the payment security verification procedure you will receive an email notice.
We will charge your credit/debit card once your order has been dispatched from our logistics warehouse. A dispatch email will be sent to you advising your order has been sent.All prices shown on our web site are in US dollar.
All prices include VAT. In case the value added tax changes, we will change our prices accordingly. 

Coupon Codes
All coupon codes can only be redeemed in the check out at the time of the order being placed. Once an order has been placed on our system a coupon code cannot be added or redeemed against the order. Only one coupon code can be redeemed per order. Any additional codes used will not be accepted and the order will be cancelled.

Shipping Information
Once your order has cleared the payment stage our logistics company will process your order through our quality control procedure. Your order will be packed in secure and appropriate packaging, ready for dispatch.

Depending on the destination of your order, we use various courier services. Please see below for our shipping rates and shipping timescale.
USPS Priority Mail - Usually takes 2-5 days.
USPS Express Mail - Overnight shipping to most area 1 Day.
International Order will be shipped by USPS Global Express Mail.
Fedex and UPS.

Please note we only deliver goods to the card holder's billing address (the name & address as shown on your card statement).
If nobody is available to sign for the delivery when it arrives at your billing delivery address, then a notice will be left at the address with the phone number to call to arrange a re-delivery.

If re-delivery is attempted without success on a further occasion, the order will be returned back to us.

If an order has been lost or stolen whilst in transit, we will instruct a full investigation to be carried out by the courier company. No refund or replacement item will be sent until the investigation has been carried out and the claim has been approved by the courier company.
For enquires regarding deliveries, please contact us at info@9PmAve.com and remember to include your order ID number.

You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from 9PmAve.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.